Terms & Conditions – Quality Flowers

Welcome to Quality Flowers

These Terms and Conditions (“Terms”) govern your use of our website (website URL) and all related services provided by Quality Flowers. By using our website, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. These Terms apply to all users, whether individuals or businesses. If you do not agree to our terms and conditions, you are not permitted to access or use the website. Quality Flowers reserves the right to update these terms at any time, and continued use of the website indicates your acceptance of the changes.

1. General

• These Terms apply exclusively to all sales between Quality Flowers (“Seller”) and customers (“Buyer”). The Buyer’s own terms apply only if agreed to in writing.
• Any changes must be in writing and will override conflicting provisions.

1. Offers & Agreement

• Product descriptions, images, and prices are provided only for reference purposes, and we may change them without any notice. While we aim for accuracy, we are not liable for minor discrepancies.
• All offers are valid for one order only and cannot be combined with other orders or used for future purchases. Offers are valid only if a specific expiry date is given.

III. Prices

• Prices, descriptions, and availability may change without notice.
• The payable price is shown at checkout, plus delivery charges and applicable taxes (exclusive of VAT unless stated). All prices are in AED unless otherwise stated.
• If incorrect pricing occurs due to errors, we may cancel the order and refund any payment made.

1. Delivery

• We will attempt delivery on your requested date, but dates are estimates only. No claims apply for delays or early delivery.
• If we cannot fulfil your order in full, we may offer partial delivery, delay, or substitution (with your consent).
• Title and risk pass to you upon delivery. Delivery charges apply unless otherwise agreed.
• If you refuse or delay delivery, storage will be at your risk and expense, and we may dispose of the products if not collected within a reasonable time.
• Full payment is due even if delivery is incomplete.

1. Force Majeure

We are not liable for delays or failure due to events beyond our control, including natural disasters, civil unrest, strikes, epidemics, extreme weather, traffic disruption, supplier failure, or government actions.

1. Packaging

• Products are packaged according to industry standards unless agreed otherwise in writing.
• Reusable packaging must be returned within 7 days, or charges will apply.

VII. Complaints

• Visible defects must be reported within 24 hours of receipt; hidden defects must be reported immediately upon discovery.
• Complaints must include a detailed description, supporting evidence, and proof that the defective goods match those delivered.
• Only the affected portion of an order may be rejected.
• If a claim is unfounded, the Buyer will charge investigation costs.

VIII. Liability

• We are only liable for losses caused by our intent or gross negligence.
• We are not responsible for losses from import restrictions unless notified in writing beforehand.
• Our liability is capped at the invoice value of the affected goods.
• Products are for decorative use only and may be harmful if misused; the Buyer must pass this warning to their customers.

1. Payment

• Payment is due as agreed, either on delivery or within the specified term, to our designated bank account. Bank charges are the Buyer’s responsibility.
• Late payment may incur 1.5% monthly interest and collection costs of at least 15% of the outstanding amount.
• Accurate billing details must be provided and updated promptly.

1. Retention of Title

Ownership remains with us until payment is made in full. Products may not be pledged or used as security before transfer of ownership.

1. Applicable Law & Disputes

All transactions are governed by UAE law. Accessing our services from prohibited locations is at your own risk and responsibility.

Privacy Statement – Quality Flowers

Who We Are

We are Quality Flowers, responsible for processing the personal data outlined in this Privacy Statement. Our contact details:

Quality Flowers LLC,

P.O. Box ,

Dubai, UAE.

Email:

Data We Collect

We collect personal information, including name, contact details, date of birth, passport details, location, cookies, and interaction data. We retain this information for up to two years unless legally required otherwise.

Why We Use It

• To process and deliver your orders
• To inform you about products/services (with consent)
• To improve our website and online store
• To manage your account and transactions

Legal Basis

We process data with your consent to fulfill agreements or meet legal obligations.

Sharing Data

We do not sell your data. We may share it with internal teams, service providers like Mailchimp (for newsletters), or as required by law.

Analytics & Social Media

We use Google Analytics to monitor our website performance. Social media sharing buttons may set cookies; please refer to their privacy policies.

Your Rights

You have the right to access, correct, delete, or restrict your data, and to object to direct marketing. Requests can be made via (Email address).